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This Agreement (the “Agreement”) is a legal agreement between You (an entity or person) and FigPii. (“FigPii”), that governs your limited, non-exclusive, terminable right to the use of the FigPii website (“Site”) and the services provided including; AB testing, Heatmaps, Visitor Recordings, Panorama and Exit Intent (collectively, the “Service(s)”).
By clicking on the "Create Account" button, or otherwise using the Service, You agree to be bound by the terms of this Agreement.
We may amend this Agreement from time to time. All amended terms automatically take effect on the sooner of the day you use the Service or 10 days after they are initially posted on the Site. Your use of the Site following the effective date of any modifications to this agreement will constitute your acceptance of the Agreement, as modified. We will provide you with advance notice of the modifications, by posting a notice on our Site. You agree that this is adequate notice.
To use the Site and benefit from our Services, you must create an account by filling out a registration form and by providing us with the required information. You agree to provide us with complete and accurate information upon registration and to keep such information accurate and up-to-date. You are advised to keep your login details strictly confidential and to refrain from disclosing these to any other third party. We shall not be held responsible for unauthorized access to your account.
We reserve the right to access your account and the information that you have provided, for support and maintenance purposes or for any security-related or business reasons.
Subject to these terms, FigPii grants You a limited, revocable, non-exclusive, non-transferable and non-assignable license to use the Site and Service for Your own individual, enterprise, and limited commercial use subject to the other terms of this Agreement. You agree not to resell the Service. You may not transfer, lease, sub-licence, modify, reverse engineer, decompile or disassemble the Site and Service. You may not copy, adapt, alter, modify, translate, or create derivative works of the Site and System without written authorization of FigPii. You may not use the System for illegal purposes or for the transmission of information that is unlawful, libelous, abusive, obscene or that infringes the rights or intellectual property of others. You may not permit other individuals to use the System, including but not limited to shared use via a network connection, except under the terms of this Agreement. You may not rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the System. You may not circumvent or disable any technological features or measures in the System for protection of intellectual property rights. You may not use the System in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction. Any such forbidden use shall immediately terminate Your license to the Site and System.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD FigPii AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, SHAREHOLDERS, LICENSORS, SUPPLIERS AND OTHER PARTNERS (COLLECTIVELY, "FigPii INDEMNITEES") HARMLESS, IN FULL AND IN PERPETUITY AGAINST ANY THIRD PARTY LIABILITIES, CLAIMS, COSTS, EXPENSES, OBLIGATIONS, LOSSES OR DAMAGES, INCLUDING CONSEQUENTIAL LOSS THAT MAY ARISE FROM I) YOUR UNAUTHORISED USE OF MATERIAL OBTAINED THROUGH THE WEBSITE; II) YOUR BREACH OF THESE TERMS OF USE; III) YOUR USE AND ACCESS TO THE WEBSITE; IV) ANY OTHER VIOLATION, ALLEGED OR ACTUAL, OF ANY THIRD PARTY RIGHT. YOU ARE SOLELY RESPONSIBLE FOR DEFENDING ANY SUCH CLAIMS, AND FOR PAYMENT OF LOSSES, COSTS, DAMAGES OR EXPENSES RESULTING FROM THE FOREGOING TO BOTH A THIRD PARTY AND TO THE FigPii INDEMNITEES IN CONNECTION THEREWITH. YOU SHALL NOT, WITHOUT THE PRIOR EXPRESS WRITTEN APPROVAL OF FigPii, SETTLE, DISPOSE OR ENTER INTO ANY PROPOSED SETTLEMENT OR RESOULTION OF ANY CLAIM (WHETHER HAVING BEEN FINALLY ADJUDICATED OR OTHERWISE) BROUGHT AGAINST YOU, IF SUCH SETTLEMENT OR RESOLUTION RESULTS IN ANY OBLIGATION OR LIABILITY FOR ANY FigPii INDEMNITEE. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THESE TOU AND YOUR ACCESS AND/OR USE OF THE WEBSITE.
All rights, titles and interest in the Service and any content contained herein is the exclusive property of FigPii, except as otherwise stated. Unless otherwise specified, this Service is for your personal and limited commercial use only and you may print, copy and download any information or portion of the Site for your personal use only. If you copy or download any information from this Site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any information, software, products or services obtained from the Service, except for the purposes expressly provided herein, without FigPii's prior written approval.
Except for any intellectual property already owned, registered or vested in You, or created by or for You during the duration of this Agreement, all FigPii trademarks, trade names, service marks and logos are proprietary to FigPii. Your use of any marks on the Site and Service in any manner other than as authorized in these Terms and Conditions, or as authorized in writing by FigPii, is strictly prohibited.
In the course of performing the Services, FigPii will have access to your content, data, information and know-how relating to your business some of which is not publically available, including but not limited to technical and commercial information concerning the business, systems, processes, software and services of you (including any of your affiliates) (“Data”). All right, title and interest in the Data is the exclusive property of you, except as otherwise stated.
FigPii may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any Data, except for the Services expressly provided herein, without your prior written approval.
For the avoidance of doubt, FigPii will keep the Data confidential and maintain your confidentiality in the strictest of confidence and not disclose or permit disclosure of any Data to any unauthorized person, and only make such limited use and number of copies of the Data as strictly necessary for FigPii to perform the Services, and take proper and all reasonable measures to ensure the confidentiality of the Data and procure that authorized persons to who the Data is disclosed will keep the Data confidential and use it solely to assist with supplying the Services under these Terms and Conditions.
All your trademarks, trade names, service marks and logos are proprietary to you. FigPii's use of any of your marks in any manner other than as authorized in these Terms and Conditions, or as authorized in writing by you, is strictly prohibited.
For the avoidance of doubt, all such rights to FigPii to use your Data shall be granted solely for term of these Terms and Conditions.
The materials on the FigPii Site and Services are provided “as is”. Other than the express warranties in Clause 6 of these Terms and Conditions FigPii makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or other violation of rights.
Further, FigPii does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
FigPii warrants and represents to you that:
The Service is provided in accordance with all applicable laws and regulations;
All intellectual property rights (including without limitation all copyright, trademarks, design rights, service marks, whether registered or unregistered) in any content provided by FigPii do not infringe the rights of third parties when used in accordance with these Terms and Conditions; and
It will only use your Data in accordance with these Terms and Conditions and with its Privacy Policy.
In any event, and without prejudice to the above, FigPii's total maximum aggregate liability under these terms of use or in respect of the use or exploitation of any part or all of the Service and website, the content or user material in any manner whatsoever shall not exceed your monthly subscription fee.
Some jurisdictions restrict the limitation of liability or damages, so the above exclusions and limitations may not apply to you. If any part of the limitation of liability set forth above is unenforceable under applicable law, FigPii's aggregate liability will be limited to the maximum extent permitted by law in the applicable jurisdiction.
The materials appearing on the FigPii Site and Services may include technical, typographical, or photographic errors. FigPii does not warrant that any of the materials on its Site and Service are accurate, complete, or current. FigPii may make changes to the materials contained on its Site and Service at any time without notice. FigPii however, makes no commitment of any kind to update the materials.
You use the Internet solely at your own risk and subject to all applicable local, state, national, and international laws and regulations. While FigPii has endeavored to create a secure and reliable Site and Service, FigPii is not responsible for the security of any information outside of its control,. FigPii shall have no liability for interruptions or omissions in Internet, network or hosting services. You assume the sole and complete risk of using the Site.
It is your responsibility to protect your personal data and maintain the confidentiality of your user information and password. You are also responsible for immediately notifying FigPii of any unauthorized use of your account, or breach of your account information or password. FigPii will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by law, you shall be liable for any expenses, including usage charges and fines, fees, civil judgments, and reasonable attorney's fees for your failure to safeguard user and password information and/or promptly notify FigPii about unauthorized use of your account or breach of your account information or password.
The Site may include links to certain website, materials, or content developed by third parties. FigPii has not reviewed all of the sites linked to its Internet Site and is not responsible for the contents of any such linked site.
The inclusion of any link does not imply endorsement by FigPii of the Site. Use of any such linked website is at your own risk. FigPii reserves the right in its sole and absolute discretion to discontinue links to any other sites at any time and for any reason.
Actual or attempted unauthorized use of any of the Site and Service may result in criminal and/or civil prosecution. For your protection, we reserve the right to view, monitor, and record activity on the Site and Service without notice or further permission from you, to the fullest extent permitted by applicable law and only in accordance with these Terms and Conditions. This right extends to our review of tracking activity and details pertaining to claimed violations by users. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity on any of the Site and Service.
Further reading: Security at FigPii
You will use the Service and Site in full compliance with all applicable laws and regulations with regard to your use of this Site and service provided by the Site, to include, without limitation, the laws and regulations concerning privacy, telemarketing, Internet marketing and the transmission of electronic communications.
Further reading: Our commitment to GDPR
FigPii may terminate your right to use the Site and Service with or without cause at any time. You may also terminate this Agreement by simply discontinuing use of the Service. Your obligation to pay accrued charges and fees shall survive any termination of this Agreement. In the event of any termination of this Agreement, the limitations on your use of the Software as set forth in Section 2 and FigPii's warranties as set forth in Clause 6 shall survive such termination, and each party agree to be bound by those terms.
When you register for the Service, FigPii may provide you a limited, revocable, nonexclusive, non-transferable right to use the Service for a limited time for free (“Free Trial Period”). The term for the Free Trial Period will begin on the date of your registration for the Service and will continue for a period of fourteen (14) days, unless extended or sooner terminated in accordance with this Agreement. Upon completion of the Free Trial Period, you will be presented with the option to terminate your access to the Service, or convert to one of the paid Service plans by providing standard credit card information in addition to the information you provided to FigPii upon registration.
You may not: (1) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party any portion of our Service in any way; (2) copy (except as required to place the FigPii JavaScripts on your website), modify, adapt, alter, translate, create derivative works, reverse engineer, decompile, disassemble, or otherwise attempt to learn the source code, communications protocol, structure, or ideas upon which the Service is based; (3) use the Service or any data, content, or information accessed through the Service to develop a competing service or product; (4) use any device, software, or routine intended to damage or otherwise interfere with the proper functioning of the Service, servers, data centers, or networks connected to the Service or take any other action that interferes with any other person’s use of the Service; (5) decrypt, transfer, create Internet links to the Service, or “frame” or “mirror” the Service on any other server or wireless or Internet-based device; (6) use or merge the Service or any component thereof with other software, databases, or services not provided or approved by FigPii; (7) circumvent or attempt to circumvent any electronic protection measures in place to regulate or control access to the Service, or remove, obscure, or alter any notices or indications of any Intellectual Property Rights, any trade names, trademarks, service marks, logos, trade dress, and any other distinctive or proprietary symbols, labels, designs, or designations, or any electronic notices; (8) use the Service for any fraudulent or otherwise unlawful purposes or in violation of this Agreement; (9) develop, distribute, or sell any software or other functionality capable of launching, being launched from, or otherwise integrated with the Service; (10) use any bot, spider, or other automatic or manual device or process for the purpose of harvesting or compiling information on the Service for any reason; (11) access or attempt to access any other User’s account or use the Service in a way that prevents or inhibits another User from enjoying the Service; (12) use any data, content, or information made available through the Service in any manner that misappropriates any trade secret or infringes any copyright, trademark, patent, rights of publicity, or other proprietary right of any party; (13) introduce into the Service any virus, rogue program, Trojan horse, worm or other malicious or intentionally destructive code, software routines, or equipment components designed to permit unauthorized access to or disable, erase, or otherwise harm the Service, or perform any such actions; (14) introduce into the Service any back door, time bomb, drop dead device, or other software routine designed to disable a computer program automatically with the passage of time or under the positive control of an unauthorized person; (15) delete, modify, hack, or attempt to change or alter the Service, any data, content, or information made available through the Service, or any notices on the Service; (16) connect to or access any FigPii computer system or network other than the Service; (17) impersonate any other person or entity to use or gain access to the Service; (18) conduct or otherwise participate in any distributed denial-of-service attack or similar malicious attack intended or designed to artificially delay, disrupt or otherwise adversely affect the Service or any other User’s access to or use of the Service; or (19) post or transmit any data which contains Sensitive Data to the FigPii servers and any controls or inputs required by you will not solicit Sensitive Data. Further, by using the Service, you confirm that you will not input, and will not solicit Users to input, Sensitive Data or otherwise use the Service in a manner that could give rise to obligations under GDPR, CCPA or any other applicable laws relating to the Sensitive Data or personal information. FigPii reserves the right to investigate and prosecute violations of any of the above to the fullest extent of the law. FigPii may involve and cooperate with law enforcement authorities in prosecuting Users who violate this Agreement.
You hereby grant to FigPii a nonexclusive, worldwide, royalty-free, fullypaid, transferable license to host, cache, record, copy, view, and display Customer Data for the purpose of (1) providing the Service to you: (2) internal use by FigPii and its affiliates; (3) any purpose related to the billing, activation, provision, maintenance, upgrades, updates, deactivation and/or use of the Service and/or related products and/or services; (4) any purposes permitted by any applicable law. Except as set forth in this Agreement, as between FigPii and you, you retain all right, title, and interest in and to Customer Data. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and right to use such Customer Data, and you agree that, except for FigPii’s gross negligence or willful misconduct, FigPii shall not be responsible or liable for the unauthorized access to, alteration of, or deletion, correction, destruction, corruption, damage, loss or failure to secure or store yours or your Visitor’s and User’s data. You acknowledge and agree that you bear sole responsibility for adequately controlling, processing, storing and backing up such Visitor and User Data. FigPii reserves the right, but not the obligation, to refuse to post or to remove any information or materials, in whole or in part, that FigPii believes to be unacceptable, undesirable, or in violation of this Agreement or the rights of third parties.
You agree to pay to FigPii all applicable Fees due for the Service in accordance with terms of this Agreement and any applicable amendment with any applicable Taxes required. Except as otherwise specified herein or in any attachment, (1) Fees are based on the Service purchased and not actual usage, (2) all payment obligations under this Agreement are non-cancelable and non-refundable, and (3) quantities purchased cannot be decreased during the relevant Term. Any payments more than thirty (30) days past due will bear a late payment fee of two percent interest (2.0%) per month, or, if less, the highest amount permitted by law. You agree to be responsible for payment for all activity by third parties who access or use the Service through your account. You are responsible for all incidental charges related to using the Service such as charges for Internet access, third party software licenses, or other data transmission fees.
Credit Card Authorization; Until all amounts due have been paid in full, you agree to keep your payment information current at all times and authorize FigPii to charge such payment method (including but not limited to credit card, debit card, wire transfer and/or automated clearing house) provided by you, all amounts due under this Agreement, including without limitation, usage beyond the amount specified in the applicable Attachment.
FigPii reserves the right to change the price of the Service upon notice to you. Such notice may be provided at any time by posting the changes to our website, to your account, or via email. FigPii will not be liable to you or to any third party for any modifications, price changes, or suspension or discontinuation of the Service.
Either party may terminate this Agreement at any time, in whole or in part, for any reason, provided that if you terminate, you shall be obligated to pay any Fees accrued prior to the date of termination. you may terminate this Agreement by accessing your Account Settings in your dashboard of the Service and selecting to cancel your account (using the instructions provided). In the event of an additional service plan, you will need to provide written notice of termination, sent to support@figpii.com. Upon termination of this Agreement, all licenses, and any other rights and services provided by FigPii to you in this Agreement, shall cease immediately, including the collection of any new data from your website. Termination of this Agreement, any license granted hereunder, or your access to the Service, shall not limit FigPii from pursuing other remedies available to FigPii, including but not limited to injunctive relief. FigPii may also permanently or temporarily terminate, suspend, or otherwise refuse to permit your use of the Service upon reasonable prior written notice without incurring liability as a result thereof, if in our sole determination, you violate, or are reasonably likely to violate, this Agreement, including without limitation, by your nonpayment of Fees. Additionally, you must remove all FigPii scripts and materials from your website within thirty (30) days of termination.
You acknowledge that the Services depend on finite resources shared amongst many customers. You agree not to use the Services excessively or unreasonably. Our Service Plans (found either at https://figpii.com/packages or as set out in Your Proposal) may or may not specify usage limitations as outlined in 6.3. The omission of any such limit does not imply a literally unlimited consumption allowance, even if the term “unlimited” is used by Us or others in describing any aspect of the Service Plans. Excessive consumption of the Services may be identified with reference to significant variations from the average consumption by comparable customers. If You are found to be consuming the Services excessively, We will contact You and work with you to remedy the situation. We may make recommendations regarding, for example, system design and configuration, user training, your internal support procedures. However, if heavy usage is expected to continue, we reserve the right to upgrade You to a more suitable Service Plan or impose limits on certain Services. You agree to make good faith efforts to remedy excessive consumption. If You have any doubt regarding your usage, please do not hesitate to contact Us.
This Agreement are governed by the laws of United States, and subject to the non-exclusive jurisdiction of the United States Courts. FigPii shall retain the right, at its option and for its exclusive benefit, to institute proceedings regarding or relating to your use of the Website in the courts of the country in which You reside.
EACH OF THE PARTIES WAIVES ITS RIGHTS TO A TRIAL BY JURY OF ALL CLAIMS OR CAUSES OF ACTION (INCLUDING COUNTERCLAIMS) RELATED TO OR ARISING OUT OF THIS AGREEMENT BROUGHT BY EITHER PARTY AGAINST THE OTHER. THIS WAIVER WILL APPLY TO ANY SUBSEQUENT AMENDMENTS OF OR MODIFICATIONS TO THIS AGREEMENT.
All claims between the parties related to this Agreement will be litigated individually and you will not consolidate or seek class treatment for any claim with respect to the Services. YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.
Even if we do not require strict compliance with the Agreement in each instance, you will be obligated to comply with the Agreement. Our failure to enforce, at any time, any of the provisions, conditions or requirements of the Agreement, or the failure to require, at any time, performance by you of any of the provisions of the Agreement, will in no way waive your obligation to comply with any of the provisions of the Agreement or our ability to enforce each and every such provision as written.
Any and all waivers by FigPii of any provision, condition or requirement of the Agreement will only be effective against FigPii if it is in writing and signed by an authorized officer of FigPii, and any such written waiver will not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
You may not assign or delegate any rights or obligations under the Agreement. Any purported assignment and delegation shall be ineffective. We may freely assign or delegate all rights and obligations under the Agreement, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, FigPii for any third party that assumes our rights and obligations under this Agreement.
If any part of this Agreement is held by a court of competent jurisdiction to be unenforceable, the validity of the remainder of the Agreement will not be affected.
Rights and obligations under this Agreement which by their nature are intended to survive termination, including without limitation the indemnification and limitations provisions, will remain in full effect after termination or expiration of the Agreement.
The use of FigPii services is prohibited for businesses involved in:
- Pornographic and adult content
- Gambling
- Alcohol sales
Please refer to our Privacy Policy for details on our privacy practices through the use of FigPii. By accepting these Terms and Conditions you acknowledge that you will implement a similar privacy policy on your website. We shall not be held responsible or liable upon failure to do so from your end.
By using FigPii, you acknowledge that you may collect information which is considered as being personal information and/or personal information which is defined as being sensitive, under the applicable laws. You acknowledge that you shall be solely and exclusively responsible to provide all the necessary controls on your website as well as obtain any consent, which you might be legally obliged to obtain.
Further reading: Our commitment to GDPR
FigPii’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. FigPii never shares your data with any other party.
Have any questions? Contact us at support@figpii.com.